This Privacy Policy explains how Transitia GmbH ("Transitia", "we", "us") collects, uses and protects the personal data of clients and visitors who use our relocation services and website. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection law.
1. Data we collect
We collect the information you provide when you contact us or engage our services, such as your name, email address, current and destination location, household details relevant to your move, and any documents you choose to share with us for relocation support. When you browse our website, we also collect limited technical data such as your browser type and pages viewed.
2. How we use your data
We use your data to provide and coordinate your relocation, to respond to enquiries, to prepare your document checklists and timelines, and to improve our services. We process this data on the basis of your consent, the performance of our agreement with you, and our legitimate interest in running our service responsibly.
3. Sharing your data
We share data only where necessary to deliver your relocation — for example with landlords, schools or service providers you have asked us to coordinate with — and with trusted processors who support our operations under appropriate agreements. We do not sell your personal data.
4. Data retention
We keep personal data only as long as needed to provide our services and to meet legal obligations under German law. When data is no longer required, we delete or anonymise it securely.
5. Your rights
Under the GDPR you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. You may also lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at the address below.
6. Contact
For any privacy question or request, write to us at contact@transitia.life.